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Go to the shop#Frequently asked questions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and sometimes alternative methods like Apple Pay and Google Pay depending on your region.
Is it safe to enter my credit card details on your website?
Yes, we use industry-standard encryption technology (SSL) to ensure your payment information is securely transmitted and protected against unauthorized access.
Do you offer Cash on Delivery(COD) as a payment option?
Currently, we do not offer Cash on Delivery (COD) as a payment option. We encourage secure online payments through our website for efficiency and tracking purposes.
How soon can I expect my order to arrive?
Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3 to 10 business days, excluding weekends and holidays.
Can I track my order once it has been shipped?
Yes, we provide tracking information for all shipped orders. You will receive an email with a tracking number once your order has been dispatched. You can use this number to track your package online.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary depending on the destination. Please check our shipping policy or contact customer support for specific details.
What should I do if my package is lost or damaged during transit?
In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped out.
What happens if I miss the delivery of my order?
If you miss the delivery of your order, the shipping carrier will usually leave a notification with instructions on how to schedule a redelivery or pick up your package from a local facility.
